Your Mapme subscription automatically renews at the end of each billing cycle (monthly or yearly). You may cancel at any time before the renewal date. The cancellation will take effect at the end of your current billing period.
If you decide to cancel your Mapme subscription, we’ll be sad to see you go—but we understand. Please note that we do not offer refunds or credits for subscriptions canceled before the end of their billing period.
How to Cancel Your Mapme Plan
You can cancel your subscription at any time from the Billing Center:
- From the top-right menu, select Billing
- Click Cancel Plan
- Confirm your cancellation
If you are not able to login to your account, please contact us.
What Happens to My Maps After Cancellation?
When a subscription is canceled, your maps and all associated data remain available in your account for 6 months from the cancellation date. During this time, you can reactivate your subscription at any point and continue using your maps with no changes.
After the 6-month period, your account status changes to Inactive. Maps are no longer accessible in the Mapme Editor and are removed from active storage. However, your data may still be recoverable from backup archives.
Inactive accounts can be restored by contacting our support team for a $150 restoration fee. Restoration is typically completed within 1 business day.
If you plan to reuse your map in the future (for example, for recurring or annual events), we recommend choosing an Annual Subscription or our Event Plan to ensure uninterrupted access and avoid restoration fees.
If you prefer not to have your data retained after cancellation, you may permanently delete your account.
How to Fully Delete Your Account and Data
You can permanently erase all your data. This action is irreversible and cannot be undone. Deleted data cannot be restored.
This includes:
- All maps, locations, and media
- Your Mapme account
- Your user login and access credentials
To permanently delete your account:
- From the top-right menu, select Account Info
- Scroll to the bottom of the page and click Delete Account
- Confirm that you want to proceed
Note: If you have an active subscription, you must first cancel your Mapme plan before you can delete your account.